Custom Design FAQ

What if I want to make change after seeing the 3D model?

When you are reviewing the CAD image sent by our team this is the perfect opportunity to make alterations. Two minor adjustments are included in the design cost, but if you wish to significantly alter the design or create a new concept from scratch, there will be additional fees. The fees will vary depending on the complexity, the amount of metal used in the new design, or additions of stones.

Can I use my own diamonds and gemstones?

You absolutely can. We are repurposing old jewellery into new treasures all the time. That includes using diamonds, gemstones or gold from customers pieces. We can use any diamonds and/or gemstones in the design, or a combination using your gemstones and supplying our own to achieve the look you want. Our team of experts will go over what is in the rings and advise you on how to create the most stunning piece. There are occasions where it is not possible to utilize customers diamonds or coloured gems.

*Customer stone policy:

Can I use my own gold?

At Calico Jewellers we will utilize your gold and suggest bringing it in, or shipping it to us. If it has sentimental value, we are honoured to use it to create a new treasured piece of jewellery item. Alternatively, if you have old gold laying around you can trade it in as credit towards your jewellery purchase, making it more cost-effective.

Is custom designing a ring a difficult process?

Custom design is a very detailed procedure; however, it will be a very straightforward process for you. We do all the heavy lifting on our end to assure you get a unique treasure of the highest quality. There are numerous stages creating a custom piece of jewellery and we will walk you through each stage, so you know exactly what to expect.

How long does the average “Calico Process” take?

On average our process takes approximately 4-6 weeks to design and create your item. More complex designs may take additional time.

Can the Custom Design process be rushed?

Need your bridal ring in less than 6 weeks? We can prioritize the handcrafting of your ring for a CA$300 rush fee on selected items. For more details, contact us at info@calicojewellers.com. or by phone at 778-435-2132.

Why does the CAD image of my ring look so large?

CAD Images look slightly overstated in relation to the final product you will receive. For example, the prongs may appear taller in the images than they will be when the ring is completed. Pavé set stones may not look finished because the claws that are used to secure the stones may not appear in the CAD images.

Note:

*Customer Stone Policy: We take the utmost care in the repair, restoration and redesigning of all jewellery items entrusted to our care. Due to the inherent nature of both diamonds, and coloured stones there is a slight risk of chipping or cracking in the unsetting and resetting of stones, and in the ring sizing process. ~ Calico Jewellers take no responsibility for any damage to customers stones while in our possession.