Calico offers free shipping on all online orders over $2,000 CAD. Shipping costs for orders under $2,000 CAD will be calculated at checkout. If you do not see a shipping cost at checkout, please reach out to our team for confirmation of shipping cost.

We offer fast and secure insured shipping to destinations worldwide. Your items will be carefully packaged and insured during transit.

If your country is not listed at checkout, please get in touch with us by email at info@calicoj.com or by phone at 778-435-2132.

Here’s how we make sure your order is shipped safely:

1. Your parcel is sent through FedEx priority (or alternative carriers when applicable).
2. Items are insured and registers for their full value.
3. All packages require a home or business address. Please note we are unable to ship to P.O. boxes and military bases.
4. A signature is required for all deliveries for insurance purposes. *
5. FedEx tracking number available for your package.
   
   *Once a signature has been obtained by the carrier from an individual at the designated delivery address, the order is deemed complete.
   
   **We prioritize prompt delivery of your order. Factors such as inclement weather conditions, carrier delays, or incorrect addresses may cause unforeseen delivery delays, which are beyond our control. Please note that shipping fees are non-refundable.
   

Yes! We ship internationally via FedEx, which is fully tracked door to door. Please note that additional time and communication with your country's custom's office may be required.


For international orders

Calico does not charge taxes on orders shipped outside of Canada. All orders shipped outside of Canada may be subject to any local taxes and custom duties due on delivery. You can check with your local authorities prior to placing an order to find out more about the taxes and duties that may be charged.

For orders shipped within Canada, the federal and provincial taxes are calculated at checkout according to the province the order is being shipped to. For orders shipped to other regions, the total displayed at checkout excludes taxes and duties.

Canada
The Federal and Provincial tax rates are listed below.

• Alberta - 5% GST
• British Columbia - 5% GST and 7% PST
• Manitoba - 5% GST and 7% PST
• New Brunswick - 15% HST
• Newfoundland & Labrador - 15% HST
• Northwest Territories - 5% GST
• Nova Scotia - 15% HST
• Nunavut - 5% GST
• Ontario - 13% HST
• Prince Edward Island - 15% HST
• Quebec – 5% GST and 9.975% QST
• Saskatchewan - 5% GST and 6% PST
• Yukon Territories - 5% GST

International
Calico does not charge taxes on orders shipped outside of Canada. All orders shipped outside of Canada are subject to local taxes and custom duties due upon delivery. Check with your local authorities prior to placing an order to find out more about the taxes and duties that may be charged.

Fine Jewellery orders are typically delivered within 4-6 weeks.

Engagement Ring and Wedding Ring orders are typically delivered within 4-6 weeks.

Custom Designed Jewellery orders are typically delivered within 6-8 weeks depending on design complexity. Learn More About Custom Design.

Need your Engagement or Wedding Ring in less than 6 weeks? We can prioritize the handcrafting of your ring for a rush fee on selected items. For more details, contact us at info@calicoj.com or by phone at 778-435-2132.

If you need to change the delivery address after your order has been placed, prior to shipping, please get in touch with us at info@calicoj.com or call us at 778-435-2132.*

*We cannot guarantee that a change of address can be accommodated once your order has been placed.

If you are looking for an update on the status of your order, please email us at info@calicoj.com. Once your jewellery has been manufactured, you will receive a shipping confirmation email with a tracking number. Shipping couriers require 24-48 hours to process an order and issue a tracking number.

For Canada: https://www.fedex.com/en-ca/home.html
International: https://www.fedex.com/en-us/tracking.html

*Calico Jewellers is not responsible for any lost, stolen, or damaged package. Rerouting packages to a third-party location for pick-up will void insurance coverage.

All sales are final. Exchanges are subject to manufacturing defects only. When replacing a product with a manufacturing defect, the exchange with be for the same design, no alterations or changes are allowed. Contact
us to confirm which ring styles can be resized.

If there is a manufacturing defect, or if there is a discrepancy in the item that you received from what you ordered, Calico Jewellers will initiate a warranty claim.

To be eligible for an exchange, your item must meet the following criteria:

1. The issue must be reported immediately upon receipt of the product.
2. The report must be accompanied by proof of purchase and all original documentation.
3. All items must be in the same condition as received, unworn, and unaltered.

*The assessment and confirmation of the manufacturing defect is at the discretion of Calico Jewellers Manufacturing Ltd. If a return does not meet the criteria of returnable items, a flat rate will be charged for two-way fully insured overnight shipping with FedEx.

When preparing a return, follow the instructions below and include all original documentation.

1. Initiate Your Return: Contact us at info@calicoj.com to obtain a return shipping authorization code and request your FedEx return shipping label. Please write your return shipping authorization code on the outside of the package you are returning.
2. Preparing Your Package: For all exchanges, please include all original packaging and accompanying materials, including the packing slip and all diamond certificates. A $35 CAD replacement fee will be charged for each missing certificate. For a ring resizing, do not include original certificates and accompanying materials.
3. Shipment and Insurance: For the insurance to be valid with your FedEx prepaid label, you must "double box" your shipment and follow the Packing Steps below. For security reasons, do not write jewellery, diamonds, or other related words anywhere on the package.

PACKING STEPS:

1. Place your item inside its original ring/jewellery box.
2. Next place the ring/jewellery box inside the small FedEx box.
3. Then, place the small box inside of the medium FedEx shipping box.
4. Lastly, attach the label to the outside of the larger box, write your return shipping authorization code on the outside and drop it off at your nearest FedEx Authorized Ship Center location.

Calico Jewellers and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.

For your convenience, we recommend using the original packaging from your order. If you do not have the original packaging, FedEx shipping Centers offer replacement boxes.

We proudly handcraft each piece of jewellery to retain the highest level of quality. All sales are final, and no returns will be accepted, unless there is a manufacturing defect.

When replacing a product with a manufacturing defect, the exchange with be for the same design, no alterations or changes are allowed.

If your package arrives damaged, please take a picture of the parcel before signing for the shipment and have the driver note the damaged package.

Once you have opened the package and if there is damage to the product inside, please contact us at 778-435-2132 immediately. Please take additional pictures of the damage product and email them to us at: info@calicoj.com.

Please inspect your order as soon as your receive it. If you have received the wrong item, please contact us to correct the error. Claims for damaged items must be reported within three days of receiving of your order to qualify for an exchange. Please review “How Do I Prepare My Return?” for next steps on how to initiate a return shipment.

*Calico Jewellers is not responsible for any items that are late, lost, stolen, or damaged during shipping.

Calico offers one complimentary ring resize (up to one full Canadian/US size up or down), within the first year from your purchase date. Calico will provide free return shipping of the resized ring within Canada. Customers are responsible for the shipping expenses to Calico Jewellers for the complimentary ring resizing.

*Certain rings cannot be resized, including but not limited to, Diamond and gemstone eternity rings; milgrain or ornate bands; some silver rings; and rings with contemporary metals.

Please note that our free resizing service does not apply to Final Sale items.

At Calico, we want your ring to feel comfortable and fit perfectly. Within the first year from purchase date, we offer one complimentary resizing for Calico Rings (up to one full Canadian/US size up or down). Learn more about Calico’s Ring Sizing Policy above.

We will resize and ship your resized ring within 21 business days. Need it sooner? Get in contact with our team to discuss getting it resized faster.

To find your ring size, explore the Calico Ring Size Guide. If you’re having difficulty finding your size and you don’t have a ring that fits you perfectly, we recommend visiting a jewellery store near for assistance accurately measuring your finger.

Due to fluctuating market prices, quotes are valid for three business days only.

Custom orders are non-refundable and non-exchangeable. Custom orders cannot be cancelled once payment has been made and the manufacturing process has been initiated.

We offer one complimentary ring resizing within the first year from purchase. Calico will provide free return shipping of the resized ring within Canada. Customers are responsible for the shipping expenses to Calico Jewellers for the complimentary ring resizing.

*Certain rings cannot be resized, including but not limited to, Diamond and gemstone eternity rings; milgrain or ornate bands; some silver rings; and rings with contemporary metals.

Please note that our free resizing service does not apply to Final Sale items.

Diamond & Gemstone Removal Policy:

At Calico Jewellers we take the utmost care in the repair, restoration and redesigning of all jewellery items entrusted to our care. Some stones may have previous damage hidden by claws. Due to the inherent nature of diamonds and coloured gemstones there is a slight risk of chipping or cracking in the unsetting, resetting of stones, or in the resizing of a ring. Calico therefore assumes no liability for any damage incurred to customers stones while in our possession.

Diamond & Gemstone Testing Policy:
We do not test client’s stones for authenticity. Therefore Calico assumes no liability for disputes of quality and grading of any customers gemstones or diamonds sent to us for reuse.

When sending items to Calico Jewellers, customers must provide pictures of the individual items, including any available documentation for each item such as appraisals or gemstone certificates.

Calico Jewellers retains the full unrestricted rights to all jewellery designs we produce for our clients, whether custom or standard, and Calico may choose to market or sell jewellery based on such designs.

At Calico Jewellers we utilize customers’ gold to create new pieces. Due to the variation of gold carat in different jewellery items, and the minor loss of gold from the melting/cleaning process, Calico asserts the right to add gold or alloys to achieve the desired weight and carat of gold needed for production. This will only be done with the knowledge and consent of the client.

Using customers’ gold may result in porosity or flaws in the final product and the Calico Manufacturing Warranty does not apply.

Gold Testing Policy:
When customers submit jewellery for reuse in a custom designed piece, or for credit towards a purchase; Calico Jewellers will test the jewellery to determine the precious metal content of each item. Customers will be informed and provided detailed descriptions of the findings. Calico assumes no liability for any discrepancies in customers’ jewellery precious metal content. Calico holds the sole determination of final precious metal content based on our testing of the precious metal.

Yes, we purchase old jewellery. We also purchase all types of precious metal items like jewellery, coins, bars, and scrap metal. If you have any items that you're considering parting with, our team is ready to assist you in transforming them into a stunning new piece of jewellery or providing cash in exchange.

Repurposing precious metals is not just a business practice for us; it's a conscious effort to reduce the demand for mining and actively contribute to the creation of new jewellery items in an environmentally friendly manner. We predominantly use recycled gold and platinum in the production of our jewellery. Learn more about how Calico practices sustainability.

NEXT STEPS:
Contact Us about sending in your precious metal items. After receiving your items our team of experts will assess the jewellery's contents and identify which elements can be repurposed. Once the assessment is complete, one of our team members will reach out to you to share a detailed summary of the value of your items and discuss the next steps on redesigning or crediting you for the value of the items. Any unusable or non-precious metal items can be shipped back to you, a shipping fee will apply.

Yes, we can help you redesign or restore your existing jewellery. We have specialized in custom designed jewellery since 1976 and will walk you through every step of the process. We understand the desire to retain the sentimental attributes and value of your old jewellery, while creating something new that you will wear with excitement.
Fill out our Custom Design Form to get started.

What if I want to make a change after seeing the 3D model?
When you are reviewing the CAD image sent by our team this is the perfect opportunity to make alterations. Two minor adjustments are included in the design cost, but if you wish to significantly alter the design or create a new concept from scratch, there will be additional fees. The fees will vary depending on the complexity, the amount of metal used in the new design, or additions of stones.

Can I use my own diamonds and gemstones?
You absolutely can. We are repurposing old jewellery into new treasures all the time. That includes using diamonds, gemstones or gold from customers pieces. We can use any diamonds and/or gemstones in the design, or a combination using your gemstones and supplying our own to achieve the look you want. Our team of experts will go over what is in the rings and advise you on how to create the most stunning piece. There are occasions where it is not possible to utilize customers diamonds or coloured gems.

*Customer stone policy:

Can I use my own gold?
At Calico Jewellers we will utilize your gold and suggest bringing it in, or shipping it to us. If it has sentimental value, we are honoured to use it to create a new treasured piece of jewellery item. Alternatively, if you have old gold laying around you can trade it in as credit towards your jewellery purchase, making it more cost-effective.

Is custom designing a ring a difficult process?
Custom design is a very detailed procedure; however, it will be a very straightforward process for you. We do all the heavy lifting on our end to assure you get a unique treasure of the highest quality. There are numerous stages creating a custom piece of jewellery and we will walk you through each stage, so you know exactly what to expect.

How long does the average “Calico Process” take?
On average our process takes approximately 4-6 weeks to design and create your item. More complex designs may take additional time.

Can the Custom Design process be rushed?
Need your bridal ring in less than 6 weeks? We can prioritize the handcrafting of your ring for a CA$300 rush fee on selected items. For more details, contact us at info@calicojewellers.com. or by phone at 778-435-2132.

Why does the CAD image of my ring look so large?
CAD Images look slightly overstated in relation to the final product you will receive. For example, the prongs may appear taller in the images than they will be when the ring is completed. Pavé set stones may not look finished because the claws that are used to secure the stones may not appear in the CAD images. Beads or milgrain will also look exaggerated in the CAD images compared to the finished jewellery after it has been polished and finished.

We are committed to delivering high-quality craftsmanship in every piece of jewellery we create. Calico Jewellers Manufacturing Ltd. ("Calico") offers a free lifetime warranty against manufacturing defects on all jewellery. Custom pieces and restorations that utilize customer’s precious metals and gemstones are subject to exclusions. If you feel that you have encountered damage to your purchase due to a manufacturing error, please contact us immediately so that we may evaluate your piece. Email info@calicoj.com with photos, a short video, and a description of what the damage is, and how the damage occurred. If we determine that the damage is not a manufacturing defect via the images provided, we may not accept the item back for an evaluation.

A $75 CAD deposit will be required before the shipping of your item back to Calico for evaluation. This will cover the cost of shipping back to Calico and an evaluation by our expert jewellers to determine if the damage is warrantied. If the warranty claim is deemed a manufacturing defect, Calico will repair the warrantied damage, or replace the item when appropriate, without charge, and the initial deposit will be refunded in full. We also offer complimentary return shipping back to the customer for all warrantied repairs. Damages that are determined not to be a manufacturing defect, and are repairable, will have a repair fee quoted to the customer for approval before any work is performed. If the customer chooses not to perform the repair, a shipping fee will be charged to the customer for return shipping.

As each piece of jewellery is made-to-order and crafted specifically for you, slight variations are to be expected and are not viewed as a defect.

Repair or service performed by a jeweller other than Calico will void the warranty. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewellery.
Some examples of common jewellery issues that would not be considered manufacturing defects include:

• Exposure to unreasonable force or harmful conditions.
• Improper storage and mishandling. Abused, altered, or incorrectly cleaned rings, etc.
• The discolouration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing, etc.
• Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
• Stones set in jewellery may become loose over time due to everyday wear and tear. Regular maintenance, such as prong tightening, and cleanings are required.
• The loss of a gemstone(s) caused by damage from everyday wear or from other damage.
• Rings that have been resized may have visible marks where the resizing was done. This is a common and expected outcome of the resizing process.

The Calico Lifetime Warranty Against Manufacturing Defects is available only to the original purchaser, as this warranty is non-transferable. To benefit from the warranty and the services it provides, Calico requires:
(i) A proof of purchase.
(ii) That all services on your jewellery have been initiated through Calico Jewellers. Maintenance, repair, upgrading, sizing, or other services performed by an individual or company other than Calico, after your purchase, will void the Warranty.
(iii) The issue present must be due to a manufacturing defect and not from the result of wear and tear, or the mishandling of the jewellery piece.

*The assessment and confirmation of the manufacturing defect is at the discretion of Calico Jewellers Manufacturing Ltd. If a return does not meet the criteria of returnable items, a flat rate will be charged for insured overnight return shipping.

Yes, because of our commitment to delivering high-quality craftsmanship in every piece of jewellery we create, Calico offers a free lifetime warranty against manufacturing defects on all jewellery. Custom pieces and restorations that utilize customer’s precious metals and stones are subject to exclusions.

*Please read through our full Warranty Policy above

Use this text to answer questions in as much detail as possible for your customers.

Yes, the Warranty covers custom made pieces, however there are exclusions. Custom pieces and restorations that utilize customer’s precious metals and gemstones are subject to exclusions.

*Please read through our full Warranty Policy and Custom Design Policies

The Calico Lifetime Warranty Against Manufacturing Defects is available only to the original purchaser, as this warranty is non-transferable. To benefit from the warranty and the services it provides, Calico requires:
(i) A proof of purchase.
(ii) That all services on your jewellery have been initiated through Calico Jewellers. Maintenance, repair, upgrading, sizing, or other services performed by an individual or company other than Calico, after your purchase, will void the Warranty.
(iii) The issue present must be due to a manufacturing defect and not from the result of wear and tear, or the mishandling of the jewellery piece.

*Please read through our full Warranty Policy above

OVERVIEW

This Privacy Policy outlines the practices of Calico Jewellers Manufacturing Ltd. ("Calico," "we," "our," or "us") regarding the collection, use, and protection as well as your rights and choices regarding such information. Our Privacy Policy applies to all interactions you may have with us, including in-person interactions, website usage, communication via various channels such as postal mail, email, phone, live chat, SMS/MMS/text, and social media platforms, and all other features, content, and services that we own, control, or make available via any channel (collectively, the "Service").
If you have questions or concerns regarding our privacy policy, please contact Calico. We encourage you to periodically review this Privacy Policy to learn about our privacy practices.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information you provide directly via the Service, including but not limited to when you register an account, update your profile, access our content, make a purchase, participate in a sweepstakes, contest, survey, or other promotion ("Promotion"), contact customer support, or apply for a job. We may use Service Providers (defined below) to collect this information. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
The information we collect includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. The following is a list of the categories of information that we collect and may collect in the last 12 months:

• Contact Data. We collect your first and last name, e-mail address, postal address, phone number, and other similar contact data.
• Credentials. We collect passwords and other information for authentication and account access.
• Demographic Data. We collect demographic information including your age, gender, and country.
• Payment Data. We collect data necessary to process your payment if you make a purchase, including your credit card number, and the security code and expiration date associated with your payment instrument. We do not store payment information after purchase.
• Profile Data. We collect your interests, favorites, wish lists, ring size preferences, and other profile data.
• Contacts. We collect data about your contacts in order to fulfill a request by you. For example, when you e-mail a product to a friend or refer a friend through the Service, we request that you provide names and e-mail addresses for you and your friend. This helps ensure that your friend will know that you have requested that Calico send them an e-mail. The information Calico collects from you and your friend will only be used in ways as set forth in this Privacy Policy. By using this functionality, you acknowledge and agree that you have your contacts' consent for us to use their contact information to fulfill your request.
• Content. We collect the content of messages you send to us, such as feedback and product reviews you write, questions and information you provide to customer support or comments and content that you may post on social media channels. For example, if you contact a customer service representative or jewellery consultant and provide information to the consultant or submit a request through our Service, we will use your information to respond to your request and to provide you with additional information that we believe may be helpful to you. We may also collect content such as photos, videos or other content that you submit to us.
• Employment Data. We collect data as necessary to consider you for a job opening if you submit an application to us, including your employment history, resume, transcript, responses to questions listed on our job applications or other forms related to your application for employment, writing samples and references.
• Government Identification Data. You may provide to us other personal identifying information such as an image of your driver's license or other government issued identification for fraud prevention purposes. You may also provide government issued identification numbers such as your social security number for tax reporting purposes in the event that you win a sweepstakes prize.

You may choose to voluntarily submit other information to us through the Service that we do not request, and, in such instances, you are solely responsible for such information.

INFORMATION COLLECTED AUTOMATICALLY

Calico automatically collects information about your device and how your device interacts with our Services. We may use Service Providers to collect this information. The categories of information we automatically collect and may have collected in the last 12 months includes:

• Service Use Data. We collect data about the features you use, the pages you visit, the e-mails and advertisements you view, the products you purchase, the time of day you browse, your referring and exiting pages, and other similar information about your interactions with our Services.
• Device Connectivity and Configuration Data. We collect data about the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings, and other similar information about the means through which you interact with our Services.
• IP Address and Device Identifiers. Calico collects your IP address and related location data, and other device identifiers, including mobile advertising identifiers, about the devices you use to interact with our Services. We collect this data for various purposes, including to assess and diagnose problems, improve the functioning of our Services, servers, and hosting providers, as well as to analyze trends and traffic patterns, gather demographic information, track the date, time, and duration of each session within our website, prevent fraud, and customize our Services and advertisements.

REPORTING AND ANALYTICS

Calico collects data through the use of cookies, web logs, web beacons and other similar technologies (now and hereafter developed) (“Tracking Technologies”), including the following.

• Log Files. Our servers collect logs that include the above information, which helps us understand website usage and trends.
• Cookies. “Cookies” are small pieces of information that are stored by your browser on your computer or device when you visit our Site. We use cookies on certain pages of our Services to, among other things, analyze our web page flow, measure promotional effectiveness, deliver you a more customized shopping experience, track visits from our affiliates and partners, allow users to share pages and content to third-party social networking sites, and enable the use of our shopping cart. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org. Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies
  Calico uses cookies for various business and commercial purposes, including the following:
  
  o Necessary Cookies: These cookies are essential to enable core platform functionality and are therefore always enabled. This includes remembering your selected country and language, tracking your movement on and usage of our services for statistical purposes, storing whether you are logged in or not and storing your shopping bag and wish list items. We won’t ask for your consent to place those cookies because we have a legitimate purpose for setting them, but you can find a list of the cookies in our third-party cookie list (linked below).
  o Analytic Cookies: These cookies are optional and allow us to track and analyze your experience on the Services, to optimize your shopping experience, to invite you to provide feedback, and to allow you to interact with product reviews.
  o Targeting and Advertising Cookies: These cookies help us deliver advertisements that are more tailored to you and your interests, as well as limit the number of times you receive the same advertisement. They help us personalize marketing both within and beyond our Services including social media. Those partners (e.g. Facebook and Google) may combine that information with other information they have collected from you. These partners collect data directly from your web browser and the processing is subject to their own privacy policies. We also use these cookies to measure the effectiveness of our advertising campaigns.
  
  
• Web Beacons. We may use electronic images known as web beacons (also known as pixels) on the Services. These pixels are small and invisible images placed on web page that load when the web page loads. When you access a website, video, e-mail, or advertisement that contains web beacon, the pixel will load and may permit us or another party to drop or read cookies on your browser. Pixels are used in combination with cookies to analyze activity by a particular browser on a particular device. We may incorporate pixels from third parties that allow us to analyze conversions, bring you advertising both on and off the Services, and provide you with additional functionality, such as the ability to connect our Services with your social media account.
• Device Fingerprinting. We may use device fingerprinting, which is the process of analyzing and combining sets of information elements from your device’s browser, such as JavaScript objects and installed fonts, in order to create a “fingerprint” of your device and uniquely identify your device and apps.
• Location-Identifying Technologies. Location-aware technologies may be used to collect precise location data when you enable location-based services through your device. Location data may be used for purposes such as verifying your device’s location and delivering or restricting relevant content and advertising based on that location.
  Some information about your use of the Services and certain unaffiliated websites or services (described below) may be collected using Online Technologies across time and services and used by us and other parties for purposes such as to associate different devices you use, and deliver relevant ads and/or other content to you on the Services and unaffiliated websites and services.

INFORMATION FROM OTHER SOURCES

Calico may obtain information about you from other sources. To the extent we combine the information you provide to Calico through the Services with information we have obtained from other sources, we will treat the combined information in accordance with the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data. The following are the categories of other sources we collect information from:

• Marketing companies and data brokers from which we license demographic data to augment the data we collect.
• Social networks when you reference our Services or grant permission to Calico to access your data on one or more of these services.
• Financing providers with which we offer financing for purchases and financial services providers used for processing payments.
• Partners with which we offer co-branded services, sell or distribute our products, or engage in joint marketing activities.
• Advertising and marketing partners.
• Publicly-available sources data in the public domain or open government databases.

USE OF INFORMATION

Calico may collect and use Personal Information for various business and commercial purposes as outlined in this Privacy Policy. These purposes include:

• Managing Calico's Services, encompassing the registration and management of your account, and facilitating transactions.
• Performing services requested by users, such as processing orders, responding to inquiries, and providing customer support.
• Sending appointment reminders and assisting with scheduling interactions.
• Providing technical notices, updates, security alerts, and administrative messages.
• Monitoring and analyzing trends, usage patterns, and activities regarding our Service.
• Conducting surveys and research on demographics, interests, and behavior, as well as conducting promotions.
• Improving our promotional and marketing efforts, Service content, and product offerings.
• Developing and delivering direct marketing materials, including advertisements and communications about Calico's and third-party products, promotions, events, and services.
• Verifying eligibility and distributing prizes for Promotions.
• Serving advertisements on Calico's Service and unaffiliated platforms.
• Preventing and addressing illegal activities, including fraud detection.
• Complying with applicable laws, regulations, and governmental requests.
• Reviewing job applications and responding to opportunity inquiries.
• Fulfilling other disclosed business or commercial purposes with user consent or direction.

Calico may utilize non-identifying information, including de-identified data, for various purposes as allowed by applicable laws.

SHARING PERSONAL INFORMATION

Calico shares Personal Information with service providers to help us provide our services and fulfill our contracts with you, in accordance with practices outlined in this Privacy Policy.

• Service Providers: Agents, contractors, and other service providers may receive information to perform their designated functions on behalf of Calico. Such sharing is limited to the necessary information required for service provision, and Service Providers are contractually prohibited from using this information for other purposes.
• Affiliates: Information may be shared with related entities, including parent and sister companies, for various business purposes such as customer support, marketing, and technical operations.
• Business Partners: Information may be shared with business partners for offering co-branded services, product distribution, or joint marketing activities.
• Special Events: Participation in special events may involve sharing information with participating organizations. Promotional partners may send promotional materials related to the event.
• Feedback, Testimonials, and User Provided Content: Feedback, testimonials, and user-generated content may be posted and shared on Calico's platforms or in marketing materials.
• Facilitating Requests: Information may be shared with other parties to facilitate user requests, such as sharing information on social networks.
• Vendors and Other Third Parties: Information may be shared with vendors and third parties for various business and commercial purposes, including shipping, data analysis, advertising, and customer service.
• Business Transfer: Information may be disclosed in connection with investments, mergers, acquisitions, or bankruptcy proceedings.
• Security, Compliance with Law, and Fraud Protection: Information may be disclosed as necessary to comply with laws, regulations, or legal processes, or to investigate and prevent illegal activities or fraud. We may also share your information to protect the rights, property, life, health, security and safety of us, the Services or any person or party.
• Consent: Information may be shared for other disclosed business or commercial purposes with user consent.
  Without limiting the foregoing, in our sole discretion, Calico may share aggregated information or de-identified data for various purposes as permitted by applicable laws. For details on user rights and choices regarding information sharing, please refer to the "Your Rights and Choices" section in the Privacy Policy.

MINORS

The Site is not intended for individuals under the age of 13. Calico does not knowingly collect personal information from children under the age of thirteen (13) in Canada and the US – in the EU sixteen (16). In the event that Calico ever collects such information, we will comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and comparable privacy acts internationally. The Children's Online Privacy Protection Act ("COPPA") or other legislation. If you are a parent or guardian and believe Calico has collected such information in a manner not permitted by PIPEDA, COPPA or other relevant legislation, please contact us as set forth in the section entitled "Contact Us" below, and we will remove such data to the extent required by the relevant legislation. In addition, we do not sell the personal information of minors under 16 years old who are California residents. Please see our Terms and Conditions for terms related to individuals under the age of majority who wish to use our Services.

OTHER PARTY WEBSITES AND SERVICES

Calico's Services may provide links to websites, locations, platforms, and services operated and owned by other parties, which are outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies posted on these (and all) websites and services. There may be Tracking Technologies or Online Technologies on unaffiliated websites and services used to independently collect information about you and may solicit information from you. The information collected and stored by other parties, whether through our Services or their services or Social Features (defined below), remains subject to their own policies and practices, including what information they share with us, your rights and choices on their services and devices, and whether they store information in the U.S. or elsewhere. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.

SOCIAL FEATURES

We may allow you to connect our Services to another website or offer our Services through another party’s service (“Social Features”). If you use a Social Feature, both we and the applicable owner or operator of the Social Features may have access to and use information associated with your use of the Social Features, and you should carefully review their privacy policy and terms of use. Some examples of Social Features include the following:

• Liking and Sharing. We may embed a pixel or use other technology on our Services that allows you to “like” or “share” content on your Calico account through another website or service, including social networks such as Facebook and Twitter. If you choose to interact with social networks through our Services, we may collect any information you have authorized the social network to share with us (such as your user ID, billing information, public profile information, e-mail address, birthday, friends list, and other account and profile data). Likewise, if you choose to interact with other websites or services through our Services or visit our Services while logged into another party’s service, that other party may receive information about your activities on our Services and be able to associate that information with information the other party already has about you.
• Brand Pages. We may offer our content on social networks such as Facebook and Twitter. Any information you provide to us when you engage with our content (such as through our brand page or via Facebook Messenger) is treated in accordance with this Privacy Policy. Also, if you publicly reference our Services on another website or service including social networks (e.g., by using a hashtag associated with Calico in a tweet or post), we may use your reference on or in connection with our Services.

REVIEW AND UPDATE OF ACCOUNT INFORMATION

You may access, update, or remove certain account information that you have voluntarily submitted to us through the Service. If you would like to update or revise information in your account, you may do so through your account or by contacting us as set forth in the section entitled "Contact Us" below. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

ONLINE TECHNOLOGY CHOICES

• Cookies and Pixels. At all times, you may decline our cookies if your browser permits. Most browsers allow you to refuse cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. If you use multiple browsers on your device, or multiple devices, you will need to instruct each browser and device separately. Your ability to limit cookies is subject to your browser settings and limitations. You can find out more about cookies and how to decline them on about.cookies.org.
• Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals or other mechanisms. For more information on “Do Not Track,” visit allaboutdnt.com.
  Please be aware that if you disable or remove Online Technologies some parts of the Services may not function correctly.

ANALYTICS AND INTEREST-BASED ADVERTISING

Our Services contain Online Technologies owned and operated by vendors and other third parties. For example, we use Online Technologies from analytics provides, such as Google Analytics, to help us analyze your use of the Services, compile statistic reports on the Services’ activity, and provide us with other services relating to Services activity and internet usage. We also work with ad serving services, advertisers, and other third parties to serve advertisements on the Services and/or on other websites and services. These third parties may use Online Technologies on our Services (including in e-mails and advertisements) and on other websites and services to track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you on our Services and other parties’ services or devices after you have left the Services (“Interest-based Advertising”).
We may serve ads on other websites and services, which are targeted to reach people (or similar people) who have visited our Services or that are also identified in one of more of our databases (“Matched Ads”). For instance, we incorporate the Facebook pixel on our Services and may share your email address with Facebook as part of our use of Facebook Custom Audiences.
As indicated above, vendors and other third parties may act as our Service Providers, or in certain contexts, independently decide how to process your information. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.

DATA SECURITY AND RETENTION

We implement and maintain reasonable administrative, physical, and technical security measures to safeguard your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
However, please be aware that despite our efforts, transmitting information over the Internet is not entirely secure, and we cannot guarantee the absolute security of your data.
We retain your information for as long as necessary to fulfill the purposes for which it was collected. These purposes include providing you with services and support, meeting legal or accounting requirements, establishing or defending legal claims, preventing fraud, and as otherwise permitted by law.
To determine the appropriate retention period for your information, we consider factors such as the type and sensitivity of the data, the potential risks associated with its unauthorized use or disclosure, the purposes for which it is processed, alternative means to achieve those purposes, and relevant legal obligations.
When we no longer need your personal information, we will either delete, anonymize, or securely store it in accordance with our Privacy Policy. If anonymization is feasible, we may retain anonymized data for extended periods.

CHANGES

This is Calico's entire and exclusive Privacy Policy, and it supersedes any earlier version. We may occasionally update this Privacy Policy to reflect changes in our practices, operations, or for other operational, legal, or regulatory reasons, and we reserve the right to do so at any time. When a revision is made, we will revise the "Effective Date" on this page and any changes will be effective immediately upon posting of the revised Privacy Policy. Calico encourages you to periodically review this Privacy Policy to learn how we are protecting your information. Your continued use of our services indicates your consent to the Privacy Policy then posted. If any changes are material, we may provide you additional notice, such as to your e-mail address.

CONTACT US

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or if you have a disability and would like to access this Privacy Policy in an alternative format, please contact us as follows:
By email: info@calicoj.com
By Phone: +1 (778) 435-2132

Last updated: [February 12. 2024]

OVERVIEW

These terms and conditions apply to the Calico Web site located at www.calicojewellers.ca, and all associated Web sites linked to www. calicojeweller.ca by Calico, its subsidiaries, and affiliates (collectively 'the Site'). The Site is operated by Calico Jewellers Manufacturing Ltd. Please read these Terms of Service carefully before accessing or using our website. By browsing our products, placing an order, or accessing any part of the site, you agree to be bound by these Terms and Conditions (“Terms of Service”, “Terms”), our Privacy Policy, our Disclaimer and other notices which may be posted on www.calicojewellers.ca and all applicable laws and regulations. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

TRADEMARKS

Calico, the Calico logos, and any other product or service name or slogan contained in our Site are the ownership of Calico and/or its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Calico or the applicable trademark holder. You may not use any metatags or any other "hidden text" utilizing "Calico" or any other name, trademark or product or service name of Calico without our prior written permission. All other trademarks, registered trademarks, product names and Calico names or logos mentioned in our Site are the property of their respective owners.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

MODIFICATION OF TERMS

These Terms and Conditions govern your interactions with the Calico Site, including any purchases, forming an agreement between you and Calico. Calico reserves the right to amend or alter any of our Policies, Warranties, Privacy Policy, and Terms of Service at any time without prior notice. Any alterations or revisions become effective immediately upon being posted on the Site. Your continued use of the Site after such changes will signify your acceptance of the changes and/or modifications. We advise our customers to regularly review these Terms and Conditions and any related policies to stay informed about the terms governing your use of the Site. If you do not wish to comply with the Terms listed below should not continue to browse or use the services of www.calicojewellers.ca, and all associated Web sites linked to www. calicojeweller.ca by Calico, its subsidiaries, and affiliates (collectively 'the Site').

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

PERSONAL INFORMATION

Your submission of personal information through the Website is governed by our Privacy Policy.

INFORMATION ON OUR SITE

Calico is committed to providing accurate and current information across all communication channels, including our website, email, social media, and telephone. While we strive for accuracy, we cannot guarantee that all information is correct, accurate, or complete. Any information communicated is not considered a binding contract and should not be treated as such. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting other, primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own discretion.

Calico makes reasonable efforts to display the products listed for sale on the Website as accurately as possible. However, descriptions of products may be inaccurately displayed on the Website due to system, typographical or other errors. Products displayed on our website may appear larger or smaller than their actual size due to variations in computer monitor settings. Additionally, colour and size may slightly differ when viewing product photography. On the Website, we provide the measurement of our products based on our manufacturing specifications, but there may be slight variations in the measurement of the actual product based on the manufacturing process.
In compliance with industry standards and FTC regulations, carat total weight may vary up to 0.05 carats from the stated weight. For diamond jewellery featuring multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average based on the number of diamonds. All representations, including gemstone origin, recycled content of precious metals, and estate information, are provided to the best of our knowledge and without any guarantee or warranty.

Calico retains full unrestricted rights to all jewellery designs, custom or standard, and may choose to market or sell jewellery based on these designs.

Occasionally, there may be typographical errors, inaccuracies, or omissions in the information on our site or in our services, such as product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct such errors, inaccuracies, or omissions, and to change or update information or cancel orders, if necessary, without prior notice. We are not obligated to update or clarify information in our services unless required by law. The absence of a specified update or refresh date should not be interpreted as an indication that all information has been modified or updated. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

PRODUCTS AND SERVICES

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to our Return & Refund Policy.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product or services (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the products and services.

PRODUCT AVAILABILITY

On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty.
On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our or our third party fulfillment provider's inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability.

If you're interested in a piece of jewelry that is currently on back order, email us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.

PRODUCT PRICING

In rare circumstances, data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. Inadvertent errors or inaccurate advertised prices are not binding on Calico and may be adjusted by Calico at any time. Calico reserves the right to correct any and all errors when they do occur. If an order is placed with a lower product's listed price than the actual price, Calico will, at its discretion, either advise the customer before shipping the product or cancel the order and notify the customer of such cancellation. Our prices are also subject to change without notice. Calico apologizes for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewelry experts at hello@Calico.com.
We do not negotiate prices on our products and all our prices are final.

ONLINE TRANSACTIONS & SHIPPING

When you purchase products or services via the Calico website, payment must be made at the time of purchase, following the specified payment method on the website. Calico does not guarantee the availability of products or services advertised for purchase through the website.
Each order placed through Calico's website is fully insured until it reaches the customer. During transit, shipment is always covered by Calico's insurance coverage. For enhanced security, it is Calico's policy that a signature is required for all orders, irrespective of any signature waivers with the shipping carrier.

SEE SHIPPING POLICY above for further details.
For shipments, Calico will utilize FedEx for order fulfillment. Shipping fees will be clearly indicated on the website at the time of purchase. While Calico endeavors to deliver products purchased through the website within the indicated time frames, the actual delivery date is beyond their reasonable control, and therefore, no guarantee is provided regarding delivery dates.

Customers are responsible for any associated charges such as loading fees, freight, shipping insurance, handling charges, storage fees, and applicable taxes and duties (including customs duties) related to the purchase, shipment, or delivery of ordered products. Calico acknowledges that the payment of such fees and charges is the responsibility of the customer. As Calico has no control over these fees and charges, customers are advised to consult their local customs authority for further information. Additionally, customers should be aware that customs clearance procedures may cause delays beyond Calico's original shipping estimates due to varying customs policies from country to country.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to decline any order placed with us. We may, in our sole discretion, limit or cancel purchases due to quantities ordered per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. Should we modify or annul an order, we will endeavor to notify you via the email address, billing address, or phone number provided during the order placement. We reserve the right to restrict or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

By using our website, you consent to providing complete and accurate, up-to-date purchase and account information for all transactions. You agree to promptly update your account and other pertinent details, including email addresses and credit card information (including expiration dates), to facilitate the completion of transactions and enable us to reach out to you as necessary.

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have n liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Calico may provide content, products, services or links to the web pages and content of third parties ('Third-Party Content') as a service to those interested in this information. Calico does not examine, evaluate, or have control over the Third-Party Content and will not be held liability or responsibility for the accuracy or safety of any materials or services offered the third parties.

We are not responsible for any damages or harm arising from the purchase or use of goods, services, resources, content, or any transactions conducted on third-party websites. Users use these links and Third-Party Content contained therein at their own risk. Please carefully review the policies and practices of these third parties before engaging in any transactions. Any complaints, claims, concerns, or inquiries regarding third-party products should be directed to the respective third-party, not Calico.

FEEDBACK, COMMENTS AND SUBMISSIONS

You acknowledge and agree that any feedback, submissions, or comments provided to Calico, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials, or other information, regarding this site, Calico, or Calico products or services, whether solicited or unsolicited, shall become the sole property of Calico upon submission. Calico shall own the exclusive rights, including all intellectual property rights, to said feedback, submissions, and comments, and shall be entitled to the unrestricted use and dissemination of such content for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You agree that Calico may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us, whether at our request or unsolicited. We are not obligated to maintain any comments in confidence, pay compensation for any comments, or respond to any comment. By submitting feedback, submissions, or comments, you grant Calico and its affiliates and sublicensees the right to use your name in connection with such content, if they choose to do so.

You represent and warrant that you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site. You further represent and warrant that the content is accurate, not misleading, and does not violate any rights of or cause injury to any person or entity.

While we may, at our discretion, monitor, edit, or remove content that we deem unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable. You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Your comments shall not contain libelous or otherwise unlawful, abusive, or obscene material, nor shall they contain any computer virus or other malware that could affect the operation of the Service or any related website.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We assume no responsibility and liability for any comments posted by you or any third party.

SOCIAL MEDIA USER CONTENT

At times, Calico may reach out to social media users to seek their permission to feature our favorite content on our Site, social channels, or in promotional materials. Calico may request permission from you to use your social media User Content consisting of photos, text, graphics, audio, video, comments and other materials from social media sites, in connection with Calico’s business, product features, marketing, promotional, advertising and other consumer-related activities.

When you respond to a request for permission to use your social media User Content, you are granting Calico and its related agents, licensees, sublicensees, contractors, successors, legal representatives, assigns, and third-party service providers, and their respective retail partners, marketing or public relations agencies, and other affiliates (the "Licensed Parties") a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sublicensable right to use your social media User Content in any manner to be determined in the Licensed Parties' sole discretion, including but not limited to on webpages and social media pages operated by the Licensed Parties, in promotional e-mails and advertisements, and in any and all other marketing, promotional and advertising initiatives, and in any media now or hereafter known. The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your social media User Content in any manner in their sole discretion, with no obligation to you whatsoever.
You are also granting the Licensed Parties the right to use your username, real name, image, likeness, descriptions of you, location or other identifying information, including but not limited to your voice, in connection with any use of your social media User Content.

You are also agreeing, representing and warranting that (i) you are solely responsible for your social media User Content, (ii) you own all rights in and to your social media User Content and/or have obtained appropriate rights and permissions from any and all other persons and/or entities who own, manage or otherwise claim any rights with respect to such social medial User Content, (iii) you are not a minor, (iv) the Licensed Parties' use of your social media User Content as described herein will not violate the rights, including but not limited to copyright, trademark, patent, trade secret, privacy, publicity, moral, proprietary or other rights, of any third party, or any law, rule or regulation, and (v) the social media User Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive or otherwise unlawful.

Please note that the social media User Content that you submit is deemed non-confidential and the Licensed Parties have no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission, except pursuant to the Licensed Parties' respective privacy policies. By using this Site, you are consenting to the Licensed Parties' collection of any personal information you provide for the Licensed Parties' use and disclosure in connection with the use of your social media User Content as described herein. Your personal information may also be transferred to servers located outside the country in which you live or to third parties in other countries so that we may process personal information on the Licensed Parties behalf. By providing the Licensed Parties with personal information, you agree to the foregoing collection, use, disclosure, transfer, and processing of your information in accordance with the terms of these Terms and Conditions, the Calico Privacy Policy and applicable data protection laws and regulations.

The Licensed Parties reserve the right to remove any social media User Content from the Site. If you believe any content, including social media User Content, residing on the Site infringes any person's or entity's copyright rights, please contact Calico.

LIMITATIONS OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Under no circumstance whatsoever shall Calico Jewellers Manufacturing Ltd. be liable for any loss arising out of or in connection with the use of the website www.calicojewellers.ca and all associated Web sites linked to www. calicojeweller.ca by Calico, its subsidiaries, and affiliates (collectively 'the Site'). Other than as required by applicable consumer protection law or insurance law, if any, in no event will Calico be liable for errors or omissions in this information or for any losses or damages, direct, indirect, incidental, special, or consequential resulting from your use or misuse of, or reliance on, any such information. Calico may process your personal data without your consent when such processing is necessary to comply with applicable laws and regulations or to provide you with services you requested, including the purchase of products on www.calicojewellers.ca. Products ordered by customers will remain the property of Calico until Calico has received full payment thereof. If there is any problem with payment, the customer is responsible to return the goods received to Calico immediately upon request.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Calico Jewellers and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand,(including without limitation reasonable attorneys’ fees), made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

Notwithstanding any of these Conditions, Calico reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site. In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

APPLICABLE LAW AND VENUE

This Agreement and any purchases made in connection with this Agreement, or the Website shall be governed by the laws of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of laws rules. Calico and you hereby exclude the application of the United Nations Convention on Contracts for the International Sale of Goods to this Agreement. The Website (excluding linked websites) is controlled by Calico from its offices within the Province of British Columbia, Canada. The Website can be accessed from all provinces and territories of Canada, as well as from other countries around the world. As each of these jurisdictions has laws that may differ from those of the Province of British Columbia, by accessing the Website, you agree that all matters relating to access to, or use of, the Website, or any other hyperlinked website, shall be governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the courts of the Province of British Columbia and acknowledge that you do so voluntarily and that you are responsible for complying with local laws.

All disputes, claims or controversies arising out of or in connection with or in any way relating to this Agreement or its construction, whether in contract or tort, or for restitution of any kind, pursuant to any statute, regulation, or other law, shall be referred to and finally resolved by a single arbitrator (the “Arbitrator”) pursuant to the Arbitration Act, R.S.B.C. 1996, c. 55, as amended, or the International Commercial Arbitration Act, R.S.B.C. 1996, c. 233, as amended, as the case may be. The place of arbitration will be Vancouver, British Columbia, Canada. The decision of the Arbitrator on all issues or matters submitted to the Arbitrator for resolution shall be conclusive, final and binding on all of the parties. The Arbitrator shall determine who shall bear the costs of arbitration pursuant to this section. You and Calico also agree and hereby submit to the exclusive personal jurisdiction and venue of the Supreme Court of British Columbia for the purposes provided for in the Arbitration Act or the International Commercial Arbitration Act.

Calico records evidence of all transactions between www.calicojewellers.ca and its customers. In the event of a dispute between Calico and one of its customers relating to a transaction, the data recorded by Calico shall be treated as evidence of the details of the transaction.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@calicoj.com.
Our contact information is posted below:
[Calico Jewellers Manufacturing Ltd.]
[info@calicoj.com]
[778-435-2132]
[Business Number: 833926405]